Privacy Policy

Introduction

Welcome to Shiv Machinery. This Privacy Policy describes how we collect, use, store, share and protect information when you use our mobile application or visit our website (shivmachinery.in). By using our app or website, you agree to this Privacy Policy.

1. Who we are / Contact information

• Company name: Shiv Machinery (Proprietorship)
• Registered address: 344, Gopal Charan Estate, Bakrol (Bujrang), Kathwada–Indore Highway, Ahmedabad – 382435, Gujarat, India
• Email contact for privacy-related queries: sales.shivmachinery@gmail.com
  / info@shivmachinery.in
  / sales@shivmachinery.in

2. What data we collect

Depending on how you use our app or contact us, we may collect the following categories of information:

• Contact information: name, email address, phone number (if you request quotation or contact us)
• Usage data: device information, app usage logs, analytics data (if applicable — e.g. if you integrate analytics or crash-reporting SDKs)
• Any other data you voluntarily provide (e.g. message content, comments, requests)

3. How we use the data

We use collected data for the following purposes:

• To respond to your inquiries, quotes or contact requests
• To provide, maintain and improve our services and app functionality
• To monitor and analyse usage, to enhance user experience and troubleshoot issues
• To comply with legal obligations or protect our rights, if necessary

4. Data sharing and third parties

We do not sell or rent your personal data. We may share data only:

• With trusted third-party service providers (e.g. analytics, hosting, email services) — if you have consented or if required for app functionality.
• If required by law or to respond to lawful requests by public authorities.

If we use any third-party SDKs or services that collect personal or device data (analytics, crash-reporting, ads, etc.), those will be clearly disclosed in the app or prior to data collection.

5. Data retention and deletion

We retain your data only as long as needed to fulfil the purposes outlined above, or as required by law. If you wish to delete your data, you can contact us at the email addresses above; we will respond to valid requests in a timely manner.

6. Data security

We implement reasonable administrative, technical and organisational safeguards to protect your data against unauthorized access, disclosure, alteration or destruction. Transmission of sensitive data (if any) will be secured (e.g. via HTTPS).

7. Children’s privacy

Our services are intended for users aged 18 and above. We do not knowingly collect personal data from children under 18. If you believe we have collected data from a child under 18, please contact us and we will delete such data.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date and notify users via the app or website. Your continued use after changes implies your consent to the new policy.